Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    Belle Maids
    DBA keepmeinstitches.biz and rowanbridal.com
    Copyright © 2014-2018 Belle Maids. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2018 Belle Maids. All rights reserved.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Belle Maids and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Belle Maids believes that customer conduct violates applicable law or is harmful to the interests of Belle Maids and its subsidiaries.

  • Privacy Policy
  • Belle Maids use of personal information that you may submit to Belle Maids through this Web site is governed by the Belle Maids Privacy Policy.

  • Consumer Agreement
  • Belle Maids Return/Exchange Policy


    As with all companies, we must have terms and conditions. Ours are pretty simple, really.
    1. Choose your gown/Measure yourself carefully/Order said gown
    2. We call and verify measurements and color of said gown/s
    3. We ship your special gown
    4. You receive your special gown and LOVE it...unless you don't.

    If number 4 happens, just give us a call or send us an email and we can exchange the gown for you. You can switch it out for any other size/color/style that we carry.

    Please contact us right away if you see you need an exchange (within 3 business days ideally), and we will email you a return authorization number. This number is good for an additional 3 business days, so this gives you 8 days to work with.

    Unfortunately, since all of our gowns are special ordered, we do NOT offer refunds, but we’ll be glad to exchange or give you store credit to use for a future event.
    PLEASE be aware that there are shipping charges and a 20% restocking fee on all exchanges/returns for store credits. This is absolutely NOT done to punish our lovely customers. Since all of our gowns are special orders, the designers will not take them back for credit (yes, it bums us out, too!). The restocking fee helps to cover the new shipping charges we will incur on your behalf for them to ship the new gown to us. As we're all painfully aware, along with everything else, shipping costs have risen drastically and this helps us to off-set the costs to keep our prices low for everyone, including you when you hopefully come back to purchase from us again. Just follow the steps below for a smooth exchange:


    • All sales are final after 8 days. We can only assume that you’ve inspected, tried on and love your gown!

    • If, upon inspecting your gown, you find damage, please contact us right away. Though we do inspect each gown thoroughly before it leaves our facility, we are human. If your gown has any type of damage, we will replace it with the same size/color/style at no additional charge to you. If you change styles/sizes/colors, the restocking fee will apply.

    • If you find that the gown isn’t working for you for whatever reason, please contact us right away and we will give you a RA# to send the gown back for exchange/store credit.

    • Packages must be postmarked back to us within 8 days of receipt. If a package is not postmarked within that time, it may automatically be rejected by the hard-working shipping contractor who dispatches and retrieves our packages for us.

    • PLEASE call or email if you have an issue that refuses to conform to our return window (within reason, of course!). We’re not unreasonable and will listen to your dilemma with understanding ears.

    • NO exchanges or store credits will be issued after the wear date for obvious reasons.

    • A restocking fee of 20% will apply to exchanges and credits. Store credit cannot be applied to shipping charges. You will need to cover this charge when you choose your new item.

    • All returns are carefully inspected, so PLEASE do the same before you send it back. The gown must return to us exactly the way it went out: no pet hair, no deodorant marks or perfume, no alterations, and with all tags, bags and hangers intact. If you have inside pets, it is best if you store the gown away from them in an area that is free of pet hair. The plastic coverings over the gowns are magnets for many things – especially pet hair! If the gown comes back damaged or with any of the above afflictions, we WILL send it back to you at your expense and no exchange or credit will be given. This is a rare event, but it can and does happen.

    • If you choose store credit, it is valid for an entire year before it expires. Exception may apply at our discretion.

    • Cancellation procedure:  If you cancel your order once the gowns have been made by the factory and shipped to Belle Maids - regardless of whether or not they have been shipped to you - , a 50% cancellation fee will apply. With each gown order, Belle Maids incurrs charges for the gowns themselves, as well as shipping costs associated with the shipping of the gowns to Belle Maids from the factory. These are all costs that we cannot recoup.

    • Thank you for choosing Belle Maids!


  • Shipping & Delivery
  • Belle Maids makes every effort to get your item/s to you as quickly as possible. Sometimes, especially if the item is popular, it may take a little longer due to the gown becoming sold out. Our normal delivery time is within 2 weeks. If the item is on back-order, it could take an additional 2 weeks. If you need your item right away or if your event is within the next month, we strongly suggest that you call or email for availability prior to ordering. We have access to thousands of styles that are not yet on our website, so if we are unable to get the original dress, we can most likely get you something nearly identical for the same great price.

    Belle Maids ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Belle Maids ships to most international locations.
    (Locations within Africa are excluded from our shipping options at this time.) The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
    Our standard shipping charges are:

    Within the US and US territories:   $15.00
    US Express mail within the US and territories: $45.00 (must call to upgrade to this option)
    Canada: $45.00
    International: $60.00

    If you have questions or would like to upgrade your shipping, please call 724-628-1847

  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Belle Maids is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

  • Sales Tax
  • Belle Maids charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

  • Warranties
  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Belle Maids makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Belle Maids SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Belle Maids BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Belle Maids.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Belle Maids is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Belle Maids.

    The inclusion of material on this server does not imply any endorsement by Belle Maids, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Belle Maids tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

  • Store Hours
  • Customer service is available as defined on the Contact Us page of this Web site.

  • Miscellaneous
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Belle Maids and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Belle Maids shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Belle Maids with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Belle Maids with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Belle Maids. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.